At Origina Whitening Cream, we prioritize your satisfaction with every purchase. We offer a 7-day return policy, which means you have 7 days after receiving your order to request a return.
Eligibility for Return
- The cream must be unused and unopened
- The product must be in its original packaging
- Seal must not be broken
- Proof of purchase is required
Note: Sale items are not eligible for refunds unless they are damaged, defective, or incorrect.
How to Request a Return
- Email: originawhitening@gmail.com
- WhatsApp: 03307497300
- Instagram DM
After Approval
Once your return request is approved, we will guide you on how and where to send your parcel. Please note that returns sent without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect product, report it within 24 hours so we can resolve the issue promptly.
Exchange Policy
- Exchanges are only offered if the product is defective
- Or if the wrong item was delivered
- The product must remain unused
- The issue must be reported within 24 hours
Refunds
Refunds are processed within 24 hours after approval. The amount will be transferred to your bank account, JazzCash, or Easypaisa.